Refund & Returns Policy
Last Updated: September 2026
At Pharma Aussie, we want our customers to have a clear and straightforward experience. This Refund & Returns Policy explains how returns, refunds, damaged products and order issues are handled.
Change of Mind
Due to the nature of health, wellness and medicinal products, we generally cannot accept returns simply because you have changed your mind once an order has been dispatched.
Products that have been opened, used, tampered with or are no longer in their original condition cannot normally be returned.
Prescription & Medicinal Products
For safety and regulatory reasons, prescription medicines and certain medicinal products generally cannot be returned for resale once they have been dispensed or supplied, except where required by applicable Australian consumer law or where the product is faulty, damaged, incorrectly supplied or otherwise qualifies for a remedy.
An ePrescription, consultation or medical assessment does not guarantee that a particular medicine will be prescribed or supplied.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty, defective or you receive an incorrect product, please contact us as soon as reasonably possible at contact@pharmaaussie.com.
Please provide:
- Your name
- Order number
- Description of the problem
- Photos of the product and packaging where relevant
We will review the issue and advise you of the appropriate next steps.
Where required under applicable Australian consumer law, an eligible product may qualify for a replacement, refund or other remedy.
Returns
Please contact us before returning any product.
Products returned without prior authorisation may not be accepted.
Where a return is approved, the product should be returned in its original packaging where reasonably possible, together with any accessories or materials supplied with it.
Refunds
Once an eligible refund has been approved, it will generally be issued to the original payment method.
The time required for the funds to appear in your account may depend on your bank or payment provider.
Shipping or delivery charges may not be refundable for change-of-mind situations. This does not limit any rights you may have where goods are faulty, damaged, incorrectly supplied or otherwise covered by Australian consumer guarantees.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will attempt to cancel the order before processing or dispatch. However, cancellation cannot be guaranteed once an order has entered fulfilment, dispensing or shipping.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Australian consumer protection laws.
Contact Us
For questions about a return, refund or order issue, please contact:
Pharma Aussie
Website: pharmaaussie.com
Email: contact@pharmaaussie.com